Handle customer surge without scaling your team
Seva-Telco manages bill enquiries, outage reporting, and plan guidance in any Indian language — including during network incidents when queries spike 10×.
Every query Seva-Telco covers
Bill & payment queries
"Why is my bill higher this month?" — Seva explains the charge breakdown clearly in the customer's language.
Recharge & plan help
Customers ask for the best plan — Seva recommends based on usage, budget, and duration without a sales call.
Outage reporting
Customers report service down — Seva logs the complaint, checks for known outages, and gives an estimated resolution time.
Plan upgrade guidance
Seva explains the difference between plans, what changes, and how to upgrade — all self-serve.
Speed troubleshooting
Basic diagnostics: Seva walks customers through router restart, cable checks, and when to escalate to a technician.
Complaint registration
Seva registers formal complaints, gives a reference number, and sets timeline expectations — no agent involved.
Live in an afternoon
Connect your CRM
Seva integrates with your CRM and billing system via API — so it can check account status and log complaints in real time.
Configure outage templates
Define how Seva communicates during a network incident. It auto-detects high query volume and switches to outage mode.
Deploy on your channels
Website widget, app embed, or IVR fallback. Seva handles the surge so your agents focus on escalations.
Works with your stack
Who deploys Seva-Telco
- Broadband ISPs
- Cable Operators
- MVNO Operators
- Mobile VAS Providers
- Fibre Companies
Common questions
How does Seva handle a major outage when queries spike?
Seva detects the spike and automatically switches to outage communication mode — giving customers a status update and ETA, logging complaints, and deflecting repeat calls.
Can Seva access my CRM to check customer accounts?
Yes. Seva integrates via a secure API. You control what data it can access — typically account status, plan details, and complaint history.
What if a customer wants to speak to a human?
Seva transfers the conversation to your agent queue with full context — the customer never has to repeat themselves.
Which languages does it support?
Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, Malayalam, Punjabi, Odia, and English. Auto-detected from the customer's message.
Ready to deploy Seva-Telco?
Handles your next outage without breaking a sweat. Start free.